Returns Policy

If you're not happy, we will sort it.

Returns and Refunds


We are hopeful that all of our customers will be satisfied with the service they receive from us here at Ottena, although we understand that if we fall short of this, it's our job to put it right.

In the unfortunate event that your teak outdoor furniture or garden umbrella is found to be unacceptably damaged, you should contact us immediately by email using, within 14 days. In these circumstances, we would usually look to get a replacement sent to you as soon as possible and arrange for collection of the damaged goods in order to complete an exchange. Please note that return and replacement will be with regard to the entire product. For example, if only a teak table top is damaged, we must exchange the whole product as a replacement table top may not fit the legs you have.

Where appropriate, we may consider it suitable to offer you a partial refund that reflects the cost and inconvenience of a minor defect with your teak outdoor furniture or to cover the cost of any repair, where possible and agreeable.


You must report any damage prior to assembly. If your teak garden bench, teak dining table or teak chairs have already been assembled, or treated before you report any damage or issues, we cannot take any responsibility for this. Any ‘flat packed’ goods that have been treated or assembled cannot be returned.

If you have received damaged goods then we can only apologise. We do our best to avoid damage in transit by packaging our teak garden furniture products with care. We can accommodate a full refund if you prefer, subject to the terms outlined above. Again, please contact a member of the Ottena team using so that we can process the refund and arrange for collection of the damaged goods as necessary.


In order to process your refund or exchange request for a damaged order, please include photographs in your email to us, showing the issues you are reporting, so that these can be assessed by our team.


We accept return and refund requests in accordance with a 14 day cooling off period. Please note that beyond 14 days after purchase, we cannot take responsibility for any refund or return requests. All refund requests being made for personal reasons, for example, the teak garden bench I ordered is too big, the teak table and chair set is not the right shape for my garden or the garden parasol is too small for my table, will be subject to a courier surcharge to cover the costs of return. This will be dependent on the size and weight of the goods and applied at the point of refund.


If you have any queries regarding the details of our returns policy or if you have an issue regarding a recent order for teak outdoor furniture or garden parasols, please do not hesitate to contact us by email using   where one of our friendly team will be happy to assist you.



We recycle, we renew.

We turn products destined for landfill into something more
We want to make sure that we are doing better. Making sure that the products that get damaged in transit and have to be returned, get repurposed and given a new live. Read more about our furniture renewal scheme.



Our Renewed Products



In the event that you wish to cancel your order please contact a member of our team by email using as soon as possible. 


Please note that the nature of our delivery guarantee means that your teak garden furniture or garden parasol will be with the courier within 24 hours of you placing your order. If you wish to cancel your order but the goods have already been dispatched, you will be responsible for any additional and unnecessary delivery charges incurred.



Explore our Store

Materials in our garden furniture.

All of Cornwall garden furniture is made using sustainably sourced eco-teak. What we mean by this that all of the timber will used in our teak garden benches, teak patio sets and our famous Teak Adirondacks is sourced from sustainable plantation teak and is closely monitored under the SVLK certification scheme ensuring no foul play.

Our teak furniture is mainly constructed from timber and where possible we try not to use any metals or plastics. Sometimes this is unavoidable however that we try to keep it to a minimum using traditional joinery methods.

Our eco-promise.

We want to make an eco-promise to you, so that you can shop guilt free in this modern world. All of the furniture that we make comes from eco-sourced timber. We also plant a tree for every order that you place with us meaning you are helping future generations.

We are trying in our business to reduce the amount of plastics that we use and find more sustainable ways of manufacturing and delivering our garden furniture in Cornwall.

To further lessen the impact on the environment, we plant a tree for every order you place with us so that by shopping with us you are helping the environment.



In the event that some of our teak outside furniture becomes damaged in transit, either on its way to us or to our customers, we will bring it back to our warehouse and recycle it. Our team are now experienced in making appropriate repairs to teak folding tables, teak dining chairs, teak garden benches and our garden parasols. These are often restored to perfect working order so they will have a long working life. 




Our recycled teak garden furniture and recycled garden parasols are available to purchase at a discount under our clearance section. This process significantly reduces waste.

We are very aware of the importance of sustainability and the climate crisis so we are always happy to field any questions or concerns you might have regarding the sustainability of our teak garden furniture. For more details regarding the SVLK and FLEGT accreditations, please see the links below:

Buying our furniture in the South West


So if you are looking to purchase and garden furniture in Cornwall, and we definitely have what you are looking for. All our furniture is in stock and we are offering free delivery on all orders of garden furniture to Cornish delivery addresses. Our warehouse is actually located in Cornwall so by shopping with us you are shopping local.

If you have any questions about our furniture or want to know something else please feel free to get in touch.

Any questions? We are here to help

Got a question, or can't find what you need?
Then give us an email or a call! We would love to help.

020 3322 9194

Send us an email, ask any questions!
We try to reply within an hour where possible.