We at Ottena offer a FREE delivery service on your purchase of our garden furniture, so long as your delivery address is within the mainland UK.
However, please note that some additional charges may be incurred for patio furniture orders which are especially large in quantity.
We do offer delivery to Northern Ireland and UK offshore Islands including the Channel Islands, Isle of Wight, Isle of Man and the Scottish Isles, although delivery to these locations will incur additional charges and require quotation from our reliable and trustworthy couriers.
If you are interested in placing a large scale order or your delivery address is outside of the mainland UK, please do not hesitate in contacting us by email using [email protected] so that one of our friendly and helpful staff can provide you with a bespoke quotation.
We pride ourselves on a prompt and efficient delivery service. Providing that we have your patio furniture in stock, we at Ottena guarantee to have your goods with our chosen courier within 24 hours of receiving your order.
Addresses within the mainland UK should expect to take delivery within 24 - 48 hours of placing your order (excluding weekends). We are sure you will agree this is a massive advantage compared to the 3 - 5 working day service of many of our competitors. Please note delivery to Northern Ireland and the off shore islands will take slightly longer.
Once your products are with our courier they will be able to provide you with an estimate for a delivery time and date. Please note such details will be their best estimate and couriers will be unable to provide a definitive time for delivery.
If you would prefer a specific delivery date please contact us in advance or soon after placing your order so that we can arrange this for you at no extra charge.
If you do not hear from one of the Ottena team soon after placing your order you should expect to take delivery within 24 - 48 hours. We work hard to make our delivery promise a consistently success.
Your goods will either be delivered by a member of the Ottena team or through one of our reliable and efficient couriers. Your garden bench, garden table, garden chair or garden accessory will usually be delivered as a parcel. Larger items such as picnic tables will be delivered pre-assembled and on a pallet.
Please do your best to ensure that you are available to take delivery of your teak garden furniture. We understand that this is not always possible, although please ensure that a reliable friend, colleague or family member will be on hand to sign for your goods.
Please note that the courier of goods delivered by pallet is only obligated to deliver your order outside the premises of choice. Thereon it will be your responsibility to transport the goods, assemble (if necessary) and position as you wish.
Prior to accepting delivery, the contents of your order should be checked carefully for any significant damage to the products or evidence of dents, scratches and rounded edges etc. Where there is light damage to the packing, but the goods remain unharmed, please sign for your goods 'received damaged'. In the unlikely event that your garden furniture is unacceptably damaged, please reject delivery and our courier will return the goods straightaway. Please contact us immediately so that we can arrange for a replacement to be dispatched to you as soon as possible.
If you are unable to check the contents of your order upon delivery please sign 'unchecked'. Ottena cannot accept responsibility for the replacement of damaged goods reported over 48 hours after accepting delivery.
Customer service and satisfaction is very important to us so that there are no hidden delivery charges in your teak furniture purchase save for as stated above. If you have any uncertainties regarding the details of our delivery service, again please do not hesitate in contacting us by email on [email protected]